Terms & Conditions
General Terms
These Terms and Conditions govern the use of our transportation services, ensuring clarity, transparency, and mutual understanding between Caledonian Tours and our valued clients. As we operate 24 hours a day, all year round, we have established the following guidelines to ensure a smooth, safe, and consistent experience for everyone.
Booking Policies
Reservations must be confirmed with a valid payment method. We recommend booking in advance to secure your preferred dates and services. We accept all payment methods, including credit cards, debit cards, cash or bank transfers.
Cancellation and Refund Policy
Understanding our cancellation policy is essential to ensure a seamless experience with Caledonian Tours. We recognise that plans can change, which is why we aim to provide clarity on our charges to help you make informed decisions. If you need to cancel your booking, please note that a minimal charge will apply based on the notice given. This policy not only protects our service but also allows us to continue providing the exceptional service you expect.
A full refund will be provided for cancellations made at least 72 hours prior to the scheduled booking time.
For cancellations made 48 hours before the booking, 75% of the total fee will be refunded (25% retained).
For cancellations made 24 hours before the booking, 50% of the total fee will be refunded.
Cancellations made on the day of the booking are non-refundable.
Liability Limitations
Caledonian Tours cannot be held responsible for any delays resulting from unforeseen occurrences like traffic delays or severe weather, and we remain committed to providing safe, punctual, and efficient travel experiences.
Privacy and Data Protection
At Caledonian Tours, safeguarding your privacy is our top priority, and any personal information you share with us during the booking process will be used solely for the purpose of providing our services and will remain confidential unless you give us explicit permission to share it.
Smoking Policy
We maintain a no-smoking policy in our vehicles for the comfort of all, applicable to both drivers and passengers. If you are a passenger who wishes to smoke, please notify your driver, and we will gladly make arrangements for stops at any time during your trip.
Passenger Compliance Guidelines
We maintain the authority to refuse travel to individuals whose behavior disrupts the safety and comfort of our drivers or passengers.
Vehicle Cleanliness and Care Policy
We take great care in maintaining our vehicles to the highest standard. Should a vehicle require additional cleaning due to spills, food, drink, or damage, a minimum charge of £80 will apply to cover professional valeting and any necessary time the vehicle is taken out of service.
Client Responsibility for Additional Expenses
For multi-day tours, Caledonian Tours does not cover additional expenses including, but not limited to, accommodation, meals, attraction entry fees, or other third-party costs incurred during the journey. These remain the responsibility of the client.
We are, however, pleased to provide recommendations and assist with arrangements upon request.
Meet and Greet
For Meet & Greet services, the driver will arrive approximately 20 minutes after the scheduled flight arrival time to allow for disembarkation and baggage collection. Should your arrival time change or you exit earlier than expected, please contact your driver directly by phone.
Route Changes & Unforeseen Disruptions
While every effort is made to follow the planned itinerary, Caledonian Tours reserves the right to adjust routes, timings, or stops due to circumstances beyond our control. This may include, but is not limited to, road closures, traffic conditions, weather, public events, or safety considerations across Edinburgh and wider Scotland. In such cases, we will always aim to provide a suitable alternative and ensure your journey remains as enjoyable and seamless as possible.
Cookies Policy
This website uses cookies to enhance your browsing experience and help us understand how visitors interact with our website.
Cookies are small data files stored on your device when you visit a website. They help websites function correctly, improve performance, and provide information to site owners.
We may use cookies for the following purposes:
• Essential cookies – Required for the basic operation of the website.
• Performance cookies – Help us understand how visitors use our website so we can improve it.
• Functionality cookies – Allow the website to remember preferences and settings.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
Privacy Policy
Caledonian Tours respects your privacy and is committed to protecting any personal information you provide when using our website.
Information We Collect
We may collect personal information such as your name, email address, phone number, and travel details when you contact us, request a quote, or enquire about our services.
How We Use Your Information
Your information is used solely to respond to enquiries, provide quotes, arrange bookings, and deliver our services. We do not sell or share your personal information with third parties except where necessary to operate our services.
Website Data & Cookies
Our website may collect limited technical information such as IP address, browser type, and pages visited. This helps us understand how visitors use our website and improve our services. Cookies may be used to enhance the browsing experience.
Data Security
We take reasonable steps to protect your personal information and ensure it is handled securely.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us.
Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact us from our using the details below.
Phone
+44 7398537111
contactus@caledoniantours.scot